Refund policy

Refund Policy

Digital Products

Wild Pine & Company sells digital downloads, templates, planners, guides, and online training. No physical items are shipped.

Please review each product’s description and any software requirements before purchasing. Once files or course access have been delivered, refunds and exchanges are  not available for a change of mind.

If you cannot access your purchase, receive an incorrect or corrupted file, or believe the product materially differs from its description, email support@wildpinenco.com. Include your order number, checkout email address, and a description of the issue.

We will help resolve access problems or provide replacement files. If we cannot provide the product as described, we will offer a refund. Verified duplicate charges will also be refunded.

Business Support Services

Service pricing, scope, deliverables, and timelines will be agreed upon before work begins.

To cancel a service, email support@wildpinenco.com as soon as possible.

Unless different cancellation terms were disclosed and agreed upon before payment, prepaid amounts for unfinished work will be refunded after deducting completed work and any previously approved, nonrecoverable third-party expenses.

Completed services are generally not refundable for a change of mind. If you have concerns about the work delivered, contact us so we can review the agreed scope and discuss a resolution.

If Wild Pine & Company cannot provide an agreed service, payment for the undelivered portion will be refunded.

Refund Processing

Approved refunds

 

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